I’ve made a terrible mistake today. I accidentally double booked my schedule and this is the first time it has happened to me. I don’t intend to let it happen again so we’ve decided to come out with a new policy.

We’re a boutique studio with very limited hands. We receive walk-ins, a lot of emails and enquiries everyday and I admit that it’s pretty hard to keep track of everyone. Now, with Danny on board, it is even harder to find out which photographer people intend to hire. Thus, please understand that it’s difficult for us to tentatively book or pen down your dates in our calendar. To safely secure your date, a 50% deposit (retainer) and a signed agreement is required. However, we’ll still try our very best to follow up on your dates whenever we can.

We’re committed to our customer service and we regret if we’ve caused any disappointment. We’ll continue to improve where we can.